FAQPayment

• How can I open my payment account?
• How can I close my wallet?
• How can I add money to my balance?
• Money Withdrawal
• Are there any hidden fees?
• Why am I always asked to put a password?
• How can I change my registered mobile number?
• How to check your IBAN?
• What if I forget my password?
• What is an ID Verification?
• What is the benefit of being a verified user?
• What documents are required to complete ID verification?
• If my ID verification fails, what should I do?
• Issues with recharge or withdrawal?
• Why is my bank card not being authorized?
• Can you use the same card for multiple accounts?
• How do I add a bank card to my account?
• How do I delete an existing bank card?
• How long does it take to receive the refund?
• What happens if my payment account is fraudulently used?
• What if my cards are fraudulently used?
• What is the refund policy?